Frequently Asked Questions

I have found a product I wish to purchase but I cannot select my size/colour/Style?
Unfortunately, this generally means your size/colour/Style is out of stock at this point in time
Do you have a size chart for me to refer to?
Yes. You can view our size chart by clicking on “Sizing Info” on any product.
Can I track and trace my delivery on my order?
Yes. A tracking number for each order will be provided via email upon shipment.
Are shipments insured?
Yes. We insure ALL shipments to every location to avoid disappointment and cover our customers’ purchases.
How long is the handling time before my order gets shipped off?
Handling time is minimal on our part, which ensures rapid delivery to our customers. Orders are sent off within 1−2 days, depending on when we receive your cleared payment.
How long does delivery of my order take?
Delivery times differ. International orders can take anywhere from 5−14 working days to be delivered, whereas local orders to a Lesotho and South African physical address can take 1−4 working days to be delivered.
Is shipping free of charge?
Yes. Shipa Online Store offers free delivery around Lesotho. International order and deliveries are arranged at a fee.
Do you ship internationally?
Yes. Shipa is an international online store; therefore we do offer worldwide shipping. The specific shipping costs for your country will be displayed to you upon checkout.
Are payments to Shipa Online Store secured?
Yes. Each and every payment method offered is highly secured by numerous security implementations and integrated with a third party. Your information will also be solely used for processing the order and not stored or used for any other purpose.
How do I order and pay for my products?
There are various secure payment methods that we offer, including EFT, Mobile Transfer and E-wallet.
Are all the products offered by Shipa.co.ls authentic?
Yes. Shipa Online and Pop-Up Store guarantee 100% authenticity. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all products offered for sale are thoroughly inspected by experienced staff for condition and authenticity.
When was Shipa established?
Our Pop-Up Store was established in 2016. Our first online store was implemented in 2018, strive to live up to its expectation. We have just released a new and improved online store, which offers a much more stable and secure environment.
What is Shipa Online and Pop up Store?
Shipa Store is a prime online and pop-up store, offering authentic premium products which are locally designed and produced.
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Talk to us directly on +266 6360 6673 for additional help to immediately answer your questions.
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